Paynote sends partner webhook events to notify your system of key updates during the merchant onboarding and lifecycle process. These events help you track application progress, approval status, and account changes in real time.
Onboarding Status Events
| Event Name | Description |
|---|---|
Pending Bank Statement | A bank statement has been uploaded and is awaiting underwriting review. |
Onboarding | The merchant is filling out the business application via the Paynote dashboard. |
Verified | The merchant has been conditionally approved by underwriting. |
App Sent | The Paynote ACH agreement has been sent to the merchant. |
App Received | The merchant has completed and signed the agreement. |
Retry | The merchant has pending items to resolve before onboarding can proceed. |
Declined | The merchant application was not approved. |
Merchant Status Events
| Event Name | Description |
|---|---|
Onboarded | The merchant has been fully set up and assigned to a pricing plan. |
Live | The merchant has started processing transactions. |
Integrating | The merchant is currently working on API integration. |
Inactive | The merchant hasn't processed any payments in the past 7 days. |
Canceled | The merchant’s account has been terminated. |
Suspended | The account is temporarily restricted due to an issue. |
Example Payload
{
"event": "partner.deal.status.updated",
"user": {
"name": "Matilda Navarro",
"email": "[email protected]",
"phone": "1122334455",
"deal_status": "App Received",
"deal_status_type": "App",
"created_at": "2024-04-26"
},
"timestamp": "2024-04-26T14:13:24Z"
}